FAQ

Cancellation Policy

At Soccer Shop Club, our mission is to offer a seamless and gratifying shopping journey for our valued customers.

We understand that situations may arise where order cancellations are necessary, and to ensure complete transparency,

we have formulated the following Order Cancellation Policy:

**Cancellation Eligibility:** Customers may be eligible to cancel an order under the following conditions:

1. The order has not yet been shipped or fulfilled.
2. The cancellation request is made within 24 hours of placing the order.
3. The order does not include personalized, customized, or made-to-order items, as these items are typically non-refundable and non-cancellable due to their unique nature.

**Cancellation Time Frame:** Customers must request an order cancellation within 24 hours of order placement.

**Cancellation Process:** To cancel an eligible order, please follow these steps:

1. Contact our customer support team via phone, email, or live chat.
2. Provide the necessary details, including your order number, customer name, and the reason for cancellation.
3. Our customer support representative will guide you through the cancellation process and confirm the request.

**Refunds and Charges:**

1. If your cancellation request is approved within the eligible time frame and meets all the criteria, we will refund the full amount paid for the canceled order using the original payment method.
2. Please note that any applicable shipping fees, taxes, or processing charges (amounting to 5% of the order value) may be non-refundable, depending on the circumstances.
3. Refunds will be processed promptly, but the time it takes for the funds to be credited to your account may vary depending on your financial institution.

**Exceptions and Non-Cancelable Orders:**

1. Some orders may not be eligible for cancellation, such as personalized, customized, or made-to-order items.
2. Additionally, orders that have already been shipped or fulfilled cannot be canceled. In such cases, customers may refer to our Return and Exchange Policy for further assistance.

**Policy Updates:**

Soccer Shop Club reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. It is the customer's responsibility to review the policy periodically to stay informed about any changes.

We encourage you to carefully review this Order Cancellation Policy before placing an order with us. If you have any questions or need further clarification, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.

**Subscription Cancelation**

We value your commitment to our services and want to ensure that your experience is both flexible and convenient. If you wish to cancel your subscription, please submit your request at least 14 days before the upcoming renewal payment for seamless processing. Please note that cancellations for all subscriptions can only be processed after completing two billing cycles. If a cancellation request is received after a payment has been processed, rest assured that your subscription will be gracefully concluded, effective from the subsequent month. Your satisfaction remains our top priority, and we appreciate your understanding in this matter.

Contact Us

To contact us, simply message us through the live chat on your screen!

We offer global shipping, and in the rare event that we are unable to deliver to your country, we will promptly cancel your order and initiate a full refund.

Do you provide International delivery?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive a damaged product, we will replace it in all conditions. To request a replacement, please take a photo of the damage and send it to us via email. Once we receive the photo, we will find an appropriate solution or issue a replacement for the product.

Damages and Issues

We accept returns, with the provision that customers are responsible for the cost of shipping labels. In our commitment to ensuring your satisfaction, we offer complimentary size exchanges for jerseys, allowing you to find the perfect fit at no extra cost within 7 days of receving the item.

Exceptions for Customized Jerseys: Please note that jerseys customized with personal names are not eligible for return. Due to the personalized nature of these items, we are unable to restock jerseys that feature your unique customization.
CUSTOMIZED JERSEYS DELAY SHIPPING TIME BY UP TO 7 BUSINESS DAYS.

Exchange Policy: Once an exchange has been processed, please be aware that we cannot accept a return for the exchanged item. We encourage customers to review their selections carefully before proceeding with an exchange.

For further assistance or inquiries regarding our returns and exchanges policy, please do not hesitate to contact our customer service team.

What is your returns/exchange policy?

You are responsible for ensuring the accuracy of your shipping address. If you mistakenly provide an incorrect address during the order process and notify us before shipping, we will attempt to update it, though this isn't guaranteed. However, if you inform us after shipping, it is considered your error, and no refund will be provided. Please double-check your shipping address for accuracy and notify us promptly if a correction is needed before shipping.

Wrong Address But Item Already Shipped

If you haven't received your order, please reach out to us without delay. Our commitment to exceptional customer service ensures that, should you encounter any delay in receiving your order, we will promptly take action to track your shipment and resolve the issue.

"What happens if I do not receive my order"

Please be advised that we do not issue refunds or replacements for items with confirmed delivery status. Therefore, we strongly encourage you to choose a secure delivery address to ensure the safe receipt of your items.

FAQ